Flat Rate Shipping
We are pleased to offer a flat-rate shipping fee to make things simpler for our valued customers. However, in rare cases where the actual shipping cost greatly exceeds the flat rate, we may need to get in touch to discuss an additional charge to cover the difference. Rest assured, we'll always communicate transparently and work with you to ensure a smooth shopping experience. Thank you for your understanding and continued support!
Freight Charges – Australia Wide
Delivery is provided by Australia Post eParcel, StartTrack Premium, Toll IPEC, and TNT Express. All deliveries can be tracked at all times via their online tracking systems.
If you require Express Freight and your order is eligible, please select it during the checkout process.
Freight Charges - New Zealand
Orders under 2KG may be sent via express couriered to New Zealand via Express Courier International. This includes signature on delivery and full tracking.
This service is for the following areas:
- Auckland (0600 to 0758, 1010 to 2246)
- Christchurch (8011 to 8941)
- Wellington (5010 to 5258, 6011 to 6972)
Freight Charges - Rest of the World
Have you seen something you love on our store but are not in Australia or New Zealand? No problem! Some orders under certain weights and to some locations is easy to arrange delivery through Express Couriers International. Shipping cost can be calculated from the product page freight calculator, or from your cart during checkout.
We do have arrangements for other products that are outside our delivery zone and/or exceed our international weight and dimension requirements, we can arrange for your package to be delivered to your chosen freight company within Australia and shipped to you in your international location. For more info, contact our Customer Service team.
Customs Fees & Duties
We will do our best to avoid and reduce the customs duties and taxes payable on all New Zealand and International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
For standard and express delivery, typically your order will get processed up to 3 business days before dispatch. In some instances, there can be a slight delay due to a high volume of orders. Once the parcel is in the courier's hands, it is out of our control. If you request something by a certain day, please contact us via E-mail or call before you place the order. We will try to let you know if we expect to be unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
We pack most orders within 3 to 5 business days and dispatch from our network of Distribution Centers or from our delivery partners located across Australia. Please take into consideration this time to pack and dispatch as it is independent of the time taken to ship your order.
We will contact you if there is a delay with your order. In the unlikely case that an item is out of stock we will ensure they are priority goods and will be dispatched as soon as possible.
In the event of a stock item being ordered whilst out of stock the customer will be notified immediately by phone or email.
Once a shipping consignment has been assigned to your order and is in transit, you can track your order using the consignment number and the assigned freight carrier by using the corresponding freight carrier tracking tools (below):
Delays in Transit
Whilst we will do everything within our power to ensure your order arrives on time and in full, unfortunately, issues can arise outside of our control. What we can guarantee under this policy, is we will ensure your order is lodged with the shipping service you have selected on time. In the event that your order is delayed in transit, we recommend contacting the courier directly and quoting your tracking number, they will be able to open an enquiry and keep you in the loop.
Refunds & Credits will not be provided for orders that have been delayed in transit.
Shipping Carrier Help & Support Links:
- Courier deliveries will only be made to fixed addresses. (No PO Box, PMB, Parcel Locker etc).
- All goods require a signature on delivery so you will need to be home to claim - consider having the order sent to a business address to avoid redelivery hassles.
- Please ensure we are aware of any special delivery requirements.
- Good classified as dangerous will be sent via road services and disclosed as DG.
- This will incur an additional 2 business day transit time to allow for safe and compliant handling by our carriers.
- Please note DG goods are unable to be sent express, and only to fixed addresses. (No PO Box, PMB, Parcel Locker etc).
The details outlined in this policy are subject to change without notice.