The following terms and conditions are in addition to those already provided under Australian Consumer Law.
Thank you for shopping with our team or on our online store.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. At our discretion, a new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product is still within a period of 30 days from dispatch date,
- You provide photos of the product(s) when lodging your request,
- The product is in its original packaging,
- The product isn't used or damaged,
- You have the receipt or proof of purchase,
- Item was not supplied as a Special Buy-In, Clearance, or Custom Order,
- You obtained a Return Authorisation Number (RMA) from us.
Products that do not meet these criteria will not be considered for return.
To obtain a Return Authorisation Number (RMA), contact us by submitting a request or calling us using the links below.
Once you have obtained your RMA number, please send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the return address provided.
Please note that returns sent without prior authorisation (RMA) will not be processed.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from our returns receiving warehouse location.
Change of mind returns will be refunded less the original shipping cost, orders in which the customer paid no shipping (Eg. Orders over $100), still incurred a shipping cost (excluding Click and Collect), this shipping cost will be excluded from the refund/credit amount.
A restocking fee of 25% of the sale price will be charged on returns.
Orders Delayed in Transit
Unfortunately, delays in transit can occur in rare instances and are outside of our control. Delayed in transit orders are not grounds for refund or credit.
Damaged & Lost in Transit Items
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
Special Buy-Ins, Clearance, and Custom Orders
Products that have been supplied as part of a custom order, or clearance, are not eligible for return. This does apply to any warranty issues.
If you have any further questions about our Returns and Refunds Policy, please contact our support team.