No need to worry! Our credit card processor has raised this order as high risk, which is common for certain products paid by a credit card with a first-time customer – it is not a reflection on you. This is a simple precaution for us to combat credit card fraud.
To fix this issue, simply send us a photo of the credit card you used to check out. You only need to show the last four digits, expiry, and name. It is important you block out the remaining digits for your security!
We understand that this can be a hassle, but this process is in place to protect credit cardholders, such as yourself, from online credit card fraud. Your order will be sent out to you as soon as possible and we apologise for any delays.
If we don’t hear back from you, we will cancel this order and provide a full refund back to your card. Just a reminder that all details you provide to us are safe. For more information, refer to our security policy.