If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. At our discretion, a new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Authorisation Number (RMA) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Authorisation Number (RMA), contact us:
- By phone: 1300 883 141
- By email: Contact Us
Once you have obtained your RMA number, please send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the return address provided.
Please note that returns sent without prior authorisation (RMA) will not be processed